From 9th September 2025 residents in South Oxfordshire and Vale of White Horse should use a new number for district council waste and recycling enquiries: 01235 422 123.

The previous number (03000 610 610) is being phased out and will be switched off soon. The new number is already active, so residents should update their records and start using it right away.

01235 422 123 is new number is for all household waste, recycling, food, garden waste (collections only*), bulky waste collections, clinical waste collections and street cleaning services.  It is also the number to call to report fly-tipping and abandoned vehicles. 

*For queries about garden waste permits, residents should continue to call 01235 422 422.

For enquiries relating to Household Waste and Recycling Centres (HWRC’s), please continue to contact the county council on

0345 310 1111.