Are you struggling to afford your home oil heating costs? The Oxfordshire Crisis Support Scheme might be able to help you. 

Oxfordshire Crisis Support Scheme | Oxfordshire County Council 

If you have any questions, please contact the Crisis Support Team: 

Phone: 01865 804171 

Email: RSSOxfordshire@necsws.com 

Webpage: Oxfordshire Crisis Support Scheme | Oxfordshire County Council 

Residents who might not be eligible for oil heating financial support through the Oxfordshire Crisis Support Scheme can still seek advice from the friendly team at Better Housing Better Health.  The team can help to support you with things such as a free warmth and wellbeing assessment for your home, advice on what other fuel grants are available, energy saving tips etc.   

You can reach the Better Housing, Better Health by: 

Phone: 0800 107 0044 

Email: bhbh@nef.org.uk  

Web: www.bhbh.org.uk 

For any other cost-of-living enquiries, please contact the South Oxfordshire and Vale of White Horse District Council Community Hub. The team are here and happy to help.  

Phone: 01235 422600 option 3 

Email: Communitysupport@southandvale.gov.uk 

From 9th September 2025 residents in South Oxfordshire and Vale of White Horse should use a new number for district council waste and recycling enquiries: 01235 422 123.

The previous number (03000 610 610) is being phased out and will be switched off soon. The new number is already active, so residents should update their records and start using it right away.

01235 422 123 is new number is for all household waste, recycling, food, garden waste (collections only*), bulky waste collections, clinical waste collections and street cleaning services.  It is also the number to call to report fly-tipping and abandoned vehicles. 

*For queries about garden waste permits, residents should continue to call 01235 422 422.

For enquiries relating to Household Waste and Recycling Centres (HWRC’s), please continue to contact the county council on

0345 310 1111.